• We're here to help - call Mon-Fri 9am-5.30pm or place an order 24/7

    0800 567 7085


  • Free delivery
    over £40
  • 1year warranty
  • 30 day money back
    promise

Home » Terms & Conditions
Terms & Conditions

These are the terms and conditions that apply to your purchase of goods from Planet Global Ltd T/A REDCIG (Company Number: 08278829) referred to here after as we, us and our.

We reserve the right to amend the terms and conditions applying to the goods purchased on our website at any time, and any such change will be effective on all orders placed after such terms and conditions have been published on this website. We recommend that you check the terms and conditions periodically to ensure that you are aware of any comply with the current version, and to keep up to date with any new incentives offered with regards our service.

Customer Service

If you have any queries with your order or about the terms and conditions please send an email to info@redcig.co.uk or call us on 0800 567 7085.

Letters can however be sent to:
Planet Global Ltd
145 St John Street
London
EC1V 4PW
United Kingdom

Content

We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and that all products have been fairly described and portrayed. We will try to resolve any errors on the website as soon as we are reasonably able to, and if we reasonably think that a mistake on our part has affected your order, we will do our best to let you know. We cannot however be held liable to you for errors contained on the website given that we take these steps.

All items are also subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Purchase

Once you have placed an order through our website you will receive an order acknowledgement from us. This acknowledgment, simply acknowledges that your order has been received and is not an acceptance of that order.Once we have received payment in full for each relevant order placed by you, together with the cost of any associated delivery charges, we will issue you with a despatch email, and only at this time is your order accepted by us.

We reserve the right to refuse orders prior to acceptance.

Cancellation

Under The Consumer Protection (Distance Selling) Regulations 2000 as amended or superseded from time to time you have special rights as a consumer when you shop from home. You may cancel your order within 7 working days of receiving your purchase. Full details on your rights under the legislation can be viewed at the following sites:http://www.opsi.gov.uk/si/si2000/20002334.htmhttp://www.opsi.gov.uk/si/si2005/20050689.htm

Delivery And Returns

When you cancel an order or part of an order, the goods must be returned in the original unopened packaging in the condition that the goods were purchased in.

You are responsible for the cost of delivering an item back to us. You are responsible for the goods prior to return and for insuring or bearing the cost of the items until they are received by us.

Following delivery, you have 48 hours or two working days to raise any queries or inform us of any missing or damaged items. After this period we will not be able to deal with any claims for missing or damaged items. We operate on a fair and flexible basis and will always look into any query in order to help our customers.

When receiving returned goods that have, in our opinion, been used, altered, damaged or are in any other way unfit for resale or return to the manufacturer for a credit we will withhold any monies due, advise you in writing or by email within 14 days of any such intention and describe the nature of any such refusal to refund. During any period thereafter the goods will be retained by us for a period of no longer than 30 days and be available for inspection by any interested parties, experts, or witnesses. Thereafter, unless the subject of further legal claims, the goods will either be destroyed or at their request returned to the original purchaser, at their expense, following the signing of a release form as provided by us.

Nothing contained within these terms and conditions affects your statutory rights.

Extent Of Liability

We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

REDCIG makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms. In any event, REDCIG's sole liability and the user's sole remedy for any defective product(s) supplied under these Terms shall be the replacement by REDCIG of the defective product(s). REDCIG shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.

We reserve the right at any time to:

  • Withdraw or add products to our range;
  • Add or remove suppliers from our list;
  • Revise prices;
  • Change delivery methods or carrier;
  • Amend these terms and conditions; and
  • Add to or remove payment methods.

We shall not be responsible for the performance of any obligations which are outside of our reasonable control, including but not limited to, strikes, lock outs, failures of third party systems or networks, acts of god, deliberate sabotage or malicious damage to equipment or data, or for damages to or destruction to premises or equipment.

Our liability for losses you suffer as a result of breaching any of the terms of our contract with you is strictly limited to the purchase price of the goods you purchased and any reasonably foreseeable consequence of is breaching our contract with you. A loss will be deemed to be reasonably foreseeable if it could be anticipated by you and us at the time the order was placed. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill or any other indirect or consequential loss associated with our contract with you.

These terms and conditions do not however limit our liability in any way in respect of:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Any matter which it would be illegal for us to exclude liability for at law; or
  • Any matter under section 2(3) of the Consumer Protection Act 1987

Indemnity

You agree to indemnify and hold REDCIG, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor's fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.

Privacy Policy

We are committed to protecting your privacy, and take our responsibilities regarding the security of customer information very seriously. Please see our privacy policy which explains how we use customer information, how we protect your privacy and how we comply with the Data Protection Act 1998.

Use Of Our Website And Our Relationship With You

The intellectual property rights in all software and content made available on our website is our property. Any use of this website or its contents, including copying, manipulating, distributing, re-producing or storing any of the content in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post anything on this website for any purpose.

We reserve the right to take any customer account out of use at any time if it is believed that the content of the website, or any goods purchased through the site are being mis-used, or are not being used for non-commercial, personal use.

These terms and conditions together with the privacy policy and any other notices and disclaimers contained on our website set out the entire agreement between you and us in respect of the purchase of goods. They supersede any previous agreement or understanding and may only be varied where separately mutually agreed.

If any part of these terms and conditions are held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remainder of the terms and conditions shall be unaffected.

These terms and conditions shall be governed by the laws of England and Wales. By accepting these terms and conditions we each agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes.

Warranties

In the event of defects in the workmanship or materials, REDCIG products are warranted as follows:

  • REDCIG products including USB stick charger, USB charging cable, Wall Adaptor, and Rechargeable Case are warranted for a period of 12 months and may be repaired or replaced at our discretion up to a maximum of once.
  • REDCIG Batteries are consumable items and are warranted for 30 days from the purchase date. Thereafter extras may be purchased online as needed or desired. Regular replacement of batteries is recommended for best usage results.
  • REDCIG cartridges are consumable items and not under warranty.
  • A warranty is voided if a REDCIG product is used with any product from a different electronic cigarette supplier.

All exchanges and replacements require a complete Returned Merchandise Authorisation form unless stated and returns must be received within 14 days of the Submission of your RMA form. Failure to return items within this period will void your right to exchanges and returns in any future instances. REDCIG reserves the right to refuse any exchange request that does not substantially meet our requirements or terms and conditions. To see specific rules regarding our replacement guidelines please contact us.

Warranties are only applicable to products purchased on REDCIG.co.uk or from authorised SKYCIG retailers. Any product purchased at other locations or websites are not covered by any warranty.

Competitions, Campaigns And Special Offers

When you enter one of our competitions or other promotional offer, we may ask for your name, address and email address so we can administer the contest and notify winners. We may invite you to join our newsletter mailing list. We will always seek permission prior to adding your details.

All Special Offers are limited to one entry per household and cannot be used in conjunction with other offers. Please see the terms and conditions relating to any particular offer, which should be read in conjunction with these terms and conditions.

Voucher Codes

Official REDCIG discount codes entitle you to an extra percentage or value (specific to the Voucher Code in question) off your next online order from our website. To claim your discount, enter the specific code at the 'Checkout' page where it states 'Apply Voucher Code.' Voucher codes can only be used once per customer (for Refer a Friend codes, these can be used multiple times by different customers), cannot be used in conjunction with any other promotion or offer, remain our property and are not transferable. There is no cash alternative. Unless stated otherwise, voucher codes and other offers are not open to employees of REDCIG, and we reserve the right to withdraw them, refuse or restrict the order at any time.

Rewards Scheme

Having an account with REDCIG will give you access to the reward scheme programme. We reserve the rights to change the reward scheme at any time without prior notice. The points balance on the reward scheme is not a recognised currency. The points cannot be transferred, exchanged or reproduced. Your points can only be redeemed at our website.

All points that have been issued to you will have a 365 day expiry date. You will use your older points first. The points you collect must be used for online purchases - they cannot be used via any other purchasing method. Only one account can be created per customer. Any abuse of this system will result in a suspension of both accounts created.

Reward points are issued for each pound spent (rounded down to the nearest pound) on individual products and not the total basket. Each point earned equates to money off any order (i.e. 1000 points gets you £1.00 off your next order). The value of points redeemed cannot exceed the value of the order. We hold the rights to remove or suspend the points gained from the reward point scheme at any point. Reward points can only be used as a payment for the first transaction of a subscription order. Subsequent orders can only be paid for by using the stored payment card.

Customers can view an audit trail of all orders and referral transactions that affected their reward points in their Profile section.If any concerns or queries arise, please do not hesitate to contact us.

Your Health & Responsibility

You hereby take full responsibility for the use of your REDCIG product. The REDCIG cartridges contain nicotine, propylene glycol, water, edible flavouring, and other flavouring ingredients. Propylene glycol is a water based natural compound found in many health products, foods and medicines. You should consult a doctor before using REDCIG. Each Cartridge Refill contains nicotine. The effects of nicotine are stimulation, a feeling of relaxation, calmness, and alertness. These effects can last from minutes to hours, and nicotine is considered habit forming and addictive. The carcinogenic properties of nicotine in a standalone form, separated from tobacco smoke, have not been evaluated by the International Agency for Research on Cancer/IARC. The REDCIG battery, vapourisor, and e-liquid are small pieces and can be choking hazards. All REDCIG products should be kept out with the reach of children. Further the components can become very hot if used excessively or left in an open environment and if not following proper usage guideline and care can burn skin. REDCIG is not responsible for any harm, loss, or allergic reaction that maybe be caused by your use of the product. Any REDCIG products are for individual use only. REDCIG does not authorise re-selling of REDCIG products in any other store or website without prior express consent under contract.

Should you have any questions relating to these Terms and Conditions, please contact us for more information. Failing any outstanding query, it will be assumed that the Terms and Conditions have been read and understood. Please keep a copy of these Terms and Conditions for your records.

WHY BUY REDCIG
  • NO TAR
  • NO TOBACCO
  • 70% CHEAPER
  • LEGAL EVERYWHERE
  • BRITISH DEVELOPED
SAVING CALCULATOR
Calculate
Customer Rating
9.8/10

"I smoked for 17 years and believed I would never quit, then a life changing development happened and found out I was to be a father. I refuse to smoke around my child, so I knew I had to do".