• We're here to help - call Mon-Fri 9am-5.30pm or place an order 24/7

    0800 567 7085

  • Free delivery
    over £40
  • 1year warranty
  • 30 day money back

Home » Satisfaction Gaurantee
Satisfaction Gaurantee

We think that you should be 100% satisfied with your purchase so we offer a 30 day no hassle returns policy on all our products. There are no special catches or exceptions. All we ask is that they are returned unused, in perfect condition and in their unopened packaging.

We will not refund your charges for returning goods to us. We also require you to send your returning goods in their original packaging.

The money back guarantee applies to all products purchased on REDCIG.co.uk, by mail order or through our Customer Service department.

REDCIG stockists are not obliged to offer the same service.

  • If you take advantage of any offers on the same product, all items will need to be returned for a refund to be made.
  • Refunds and exchanges can only be given for products received by us within 30 days from receipt of order.
  • We cannot be held responsible for lost returns, caused by your choice of carrier. We therefore recommend you send your goods back via a recorded, special or proof of delivery service.

Our money back guarantee does not affect and is in addition to your statutory rights and is subject to standard terms and conditions.

  • NO TAR
  • 70% CHEAPER
Customer Rating

"I smoked for 17 years and believed I would never quit, then a life changing development happened and found out I was to be a father. I refuse to smoke around my child, so I knew I had to do".