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Home » Faq's


Below we have listed the most frequently asked questions by our customers and have answered them. If you still have a query, please contact us by phone or e-mail. We are here for your support!

Do you offer free Delivery?

Yes we offer FREE UK delivery on all items when you spend over £40. International delivery charges are shown at checkout.

How can I track my order?

You can track the progress of your order easily via your order dispatch email or by using our online system.

When your order is dispatched from our warehouse, you will be sent an email which includes the courier name, a tracking number and a link to the courier's tracking service. Simply access the couriers website and enter your tracking number.

Alternatively, access your Account on the REDCIG.co.uk website, where all of your orders will be displayed in the My Order section and track your order via the link.

What should I do if my order hasn't arrived yet?

Please access the My Account feature on our website and track your order using the link provided. It should show your order's progress to your door, including when it has left the warehouse and if it is on its way to you.

If you need further assistance, please contact us online or call 0800 567 7085, Monday to Friday, 9:00am – 5:00pm.

Can I change my delivery address?

If you are a new customer, please add your delivery address at the checkout stage. This address will be saved for future use. You can then add or delete delivery addresses after you have made your first order.

If you are an existing customer, you can amend your address through the My Account feature.

Do you have free exchanges?

We unconditionally guarantee all defective merchandise. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund. View our complete returns policy

Are my safety & security guaranteed?

At REDCIG.co.uk, we understand your concerns about security and privacy. We protect sensitive information you give us, such as credit card numbers, by using Secure Sockets Layer (SSL) and encryption software, which encrypts the information you share with us so that you never have to worry about credit card safety. We guarantee that every transaction you make at REDCIG will be safe.

What is your Privacy Policy?

At REDCIG, we want you to have the best shopping experience possible. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy. We use your personal information to fulfil your order, support your use of the Redcig.co.uk web site, and contact you if we have questions about your order.

What is REDCIG's Return Policy?

REDCIG will refund an item or order if you are not completely satisfied with it provided it is returned to us unused in its original, unopened packaging with all the accessories and instructions. In addition, none of the packaging shall have been written upon, taped upon or had permanent labels attached

To return an item, please contact us within 30 days of receiving the item. If you contact us more than 30 days after delivery, we may be able to accept the goods back, but not at full credit value.

Please we can not refund delivery costs we incurred and will not pay for delivery charges you incur.

If you have received an incorrect, faulty or damaged item

If you have accidentally ordered the wrong item or you have an item that is faulty or damaged please use the following processes to arrange a collection and in the case of a faulty or damage, a collection and reorder of the item/s

Contact us via email

To return an item or arrange a collection and reorder, you will need to contact us within 3 days of receiving the item.

You can contact our Customer Service Team via email. Choose the relevant order number and let us know which item you would like to return.

After you have contacted us, we will email you a returns number so that you can return the items to us. Items that need to be reordered will be processed by our team at the same time and your replacement goods will be shipped out to you. If you received an incorrect, faulty or damaged item we will arrange a courier to collect the items.

Please do not write or tape the returns number onto the item that is being returned, simply write the number on a sticky note and attach it to the box or packaging. Unfortunately we are unable to accept items which are damaged or have any writing on them.

An item is missing from my order, what do I do?

If you believe there is an item missing from your order, please check your order confirmation and dispatch emails to make sure all of your items were due to arrive in the same delivery.

If you are unable to find the missing item, you will need to contact us within three 3 days of receiving your order. You can contact us using our Online Form.

E-cig FAQs

Are REDCIG Electronic Cigarettes healthier than Tobacco Cigarettes?

Yes, REDCIG electronic cigarettes are safer and less harmful to health than tobacco cigarettes. Tobacco cigarettes are known to contain thousands of dangerous chemicals, including carbon monoxide, arsenic and tar.

What is released when you inhale electronic cigarette?

When you inhale from an electronic cigarettes, the liquid nicotine is drawn into the atomising chamber. It becomes heated and turns into the vapour. This vapour is not smoke but simply condensed air, which doesn’t produce any odour, nor is there any passive smoke, unlike tobacco cigarettes.

What ingredients are found in REDCIG Cartridges?

REDCIG Cartridges contain a mixture of liquid-nicotine, Propylene glycol and tobacco extract flavourings.

Does it smell like a cigarette?

No, it does not smell like a cigarette. The vapour is fragrance-free and scatters within seconds.

Can you smoke e cigs anywhere?

Yes, you can smoke e cigs anywhere. However, use your discretion whether to puff in specific situations and places. It is best to ask permission before you start to vape.

Can a pregnant woman smoke an E cig?

No, pregnant women should avoid REDCIG products.

Do electronic cigarettes help to quit smoking?

Yes, electronic cigarettes may help in quitting smoking. These tobacco and tar free products provide a healthier alternative to traditional smoking. If you smoke regular cigarettes, try our RED Starter pack and see if it can help you reduce your cigarette consumption.

How long does a REDCIG cartridge last?

A REDCIG cartridge contains the same amount of nicotine as up to 50 traditional cigarettes. The life span of these cartridges varies, depending upon your smoking frequency and duration of inhalation.

When should I replace my REDCIG cartridge?

When using a fully charged battery if you see that the LED light is glowing normally with no vapour produced by the cartridge, then it is time for you to replace the REDCIG cartridge.

Is it possible to change a half used cartridge and try another flavour?

Yes, it is. You can buy two cartridges at the same time and easily change a half used flavour. But you should keep your half used cartridge in the case and its mouthpiece pointed upwards to prevent any leaks.

When should I re-charge my e cig battery?

When you inhale and the LED flashes continuously, it shows low power and you must re-charge your battery.

How much time does a REDCIG battery need to recharge?

A REDCIG battery needs at least one and a half hour to recharge fully.

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Customer Rating

"I smoked for 17 years and believed I would never quit, then a life changing development happened and found out I was to be a father. I refuse to smoke around my child, so I knew I had to do".